[Resolved] Cleartrip — flight ticket booked for my daughter - amount deducted, no e-mail confirmation on transaction and could not take print out

Mrk Sastry

Address:

Mumbai City, Maharashtra, 500085

Please note that i booked ONE flight ticket on 08.02., 20 and the details are as below:

a) Date of transaction / Date of booking: 08.02.2020
b) Flight No: SG 1035
c) Date of journey: 20.02.2020
d) Flying from : Hyderabad To: Mangalore (IXE)
e) Amount deducted: Rs.3115/-
f) Given e-mail ID: sumajasastry.[protected]@gmail.com
g) Name of the passenger: Ms. Sumaja Sastry Mallela

Grievance:
1) I have booked the ticket with the above details, when clicked for taking printout of the ticket, could not get the same.
2) Even, verified my e-mail ID for finding Transaction ID.
3) Surprisingly, there was no mail confirmation on the booking,
4) Attached Bank transaction document related to the deduction of Rs.3115/- from my account.

Attached Bank transaction statement and e-mail correspondence.

Request for returning the money (Rs.3115/-) immediately.

M R K Sastry
[protected]

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Feb 14, 2020

Complaint marked as Resolved

Friends, Received a call from Clertrip Helpdesk (9758687698) yesterday at around 13.15 hours. Explained the gentleman about the issue. He assured me that the refund will take place very shortly. The issue is resolved today (14.02.2020) and received Rs.3115/- Good to see that the issue is resolved within a week since i lodged the complaint. My special thanks to Indian Consumer Complaints Forum for flagginf the complaint and the follow-up made with Cleartrip. I also thank Cleartrip for their quick response in resolving the matter amicably. No doubt, it is a lesson for me with the Cleartrip establishment. Regards, M R K Sastry

ClearTrip customer support has been notified about the posted complaint.

Feb 11, 2020

Updated by Mrk Sastry (01) Today, 11th Feb 2020, i received a call from [protected] at 18.19 hours, introduced himself as Mr. Dinesh from Cleartrip.
I have informed him about the flight booking made on 08th Feb 20, neither e-mail nor ticket details received.
(02) Without listening to the complaint matter raised by me, the so called representative of Cleartrip, Mr. Dinesh immediately asked me to share the Debit / Credit Card details. I got suspicion on his tone and the way he discussed the matter, and told him that i have used net banking transaction only.
(03) Mr. Dinesh disconnected the line, i dialed his number for about 10 times, he did not take my calls.
(04) After giving a gap of about one hour, i dialed his number ([protected]) at 19.43 hours, I asked him about disconnecting the previous call, without giving response, he immediately disconnected the call again.
(05) I have recorded voice of Mr. Dinesh and all the calls re registered and recorded...

(06) Now, I have a doubt about the sanctity / genuinity of Mr. Dinesh (Cleartrip) and this website also.

(07) With the available evidences, I don't hesitate to lodge police complaint in Hyderabad as i myself is a Lawyer and know the procedures. !!!. Will also take-up the matter to any extent.

Need clarification.
Best regards,
M R K Sastry
[protected]