Cleartrip — Fraud by cleartrip

Address:Pune, Maharashtra

I made two hotel booking on May 31st. The trip IDs are [protected] and [protected]. They confirmed the booking and I made the payment using my credit card. On the check in date, when I called the hotel, the hotel receptionist told me that there is no booking in my name and the hotel was sold out at least one week ago. Clreatrip sold me ticket for a hotel which was already sold out, they did not care to make any acceptable alternative arrangements or inform me about the non-availability of rooms. I spent couple of hrs on phone with the customer support with no fruitful outcome. I now have to stay in a different hotel where I had to pay from my pocket. Any sensible company would have made a good alternative arrangement for me or compensated me for their mistake. I have neither got a refund nor any communication on it. Please make sure to refund me full amount along with the compensation for the time I have wasted with you guys.
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