Cleartrip — fraud done.... booked hotel for country inn corbett, issued voucher for booking but no booking filed to the hotel...

Address:

Faridabad, Haryana, 121002

This is a fraud done by Cleartrip... I booked 2 nights to country inn Corbett. And vouchers were booked and issued to us and money was prepaid. Now out tickets is on Friday early morning... Suddenly we called up the hotel and sudden shock and surprised... They said no booking confirmed for 8th February... And we rejected the booking due to full occupancy in hotel... This was communicated to Cleartrip by hotel on the same booking day.. But till date Cleartrip didn't inform us and not even till now... As per us it's booked and we would have reached there with no booking with hotel but as per Cleartrip it's a confirmed bookings...still they said its done and u travel there. We are in complete mess as we were going there to celebrate our anniversary... Customer care is not helping and whole day we were chasing and everyone is saying we will work on it and call back in one hour... 12 hrs already asked and everyone still just asking time to resolve... But from hotel side when we talked they clearly said no booking can be taken from our side and they can't so anything as its toll full since Sept advance booking for 8feb...please solve this asap..