Cleartrip — refund against trip id[protected]

I cancelled one ticket against the above trip id before 17.01.18. But till date, i the refund has not yet been sent to my bank account. Accordingly, i lodged a complaint to the customer support mail. They have created one case referring case no. As #05586574 dated 06.04.18.in that it was told that within 2-3 days they will respond with solution.
In view of above, it is requested to arrange refund against the above trip id.