Cleartrip — hotel booking- cheating and fraud

Address:Kerala, Thrissur, Kerala, 680005

It happened to book a hotel room at ‘The River Retreat Heritage Ayurvedic Resort’, Thrissur, Kerala, India through CLEARTRIP on 12.12.2019 by paying the prescribed amount to attend an official meeting to be held on that Hotel on 11.01.2020 and 12.01.2020. I have received the confirmation receipt as well. As the occupants were ladies, I have made a call on 04.01.2020 to the hotel just to confirm the stay. But to my utter shock and surprise, I have been intimated from the hotel that no rooms were booked in my name. Thereafter I contacted the customer care executive of CLEARTRIP and at that time they have informed that room was not available..!!
From 12.12.2019 till 04.01.2020 until my call nobody has intimated me about the non-availability of the desired services. Finally on 09.01.2020 I got an e-mail from [protected]@cleartrip.com stating that CLEARTRIP was unable to confirm the booking and provided some alternative stay which were not suitable for me. This intimation was with an inordinate and unexplained delay of about 29 days..!! I have replied in detail by saying that those were not suitable for me and suggested a hotel. But as nothing heard from their side, I have booked room by myself by bearing additional cost and expenses besides hectic mental pressure since the same was for two women. The Hotel which we booked 32 KMs away from the place of my official meeting. Had the customers reached the hotel in odd time without checking the room booked, they would have really trapped.
Till date CLEARTRIP has not refunded the amount collected nor resolved my genuine concerns which occurred purely due to the mistakes from their side and protracting the same on one pretext or another by indulging in cheap and poor tactics which are purely against the values and ethics that ought to have been kept by a firm like CLEARTRIP. I have sent e-mails to various officials of CLEARTRIP, but nobody has replied nor settled the issue.
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I had booked a flight ticket the payment deducted but ticket not booked & not refunded

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