Cleartrip — hotel booking - no room available and yet they won't refund the payment

Dear team,

I had made a reservation at rajam lodge, kanchipuram, through cleartrip on 04/02/2018 - trip id [protected] - veishal singhal.

The amount of rs. 1, 359/- was paid via credit card.

However, when we reached the hotel, there were no rooms available.

I contacted cleartrip immediately, i. E, on 04/02/18 at 3.13 pm to notify of the situation and get a refund.

The representative contacted the hotel immediately and the hotel confirmed that no rooms were available.

I was told by cleartrip's representative that the call was being transferred to the cancellation department for processing of the refund. However, lines were busy and call could not be transferred and i was promised a call back within 10 minutes.

However, i did not receive any call.

On 08/02/18 @ 10.17 am, i contacted cleartrip again. Although the notes from the previous call were present showing that the hotel had confirmed that no rooms were available, i was told that the hotel would be contacted again. And that i would receive a call within 10 minutes.

Not surprising, no call received.

On 11/02/18 @ 10.20 am, i contacted cleartrip for the third time, and the same response as the second time.

We have gone through enough trouble of not getting the rooms and having to go to another hotel and paying 3 times the cost.

I have contacted cleartrip 3 times and the hotel had confirmed at once that no rooms were available, and now they have changed their statement.

If the hotel has changed its statement, how does the customer become responsible for that and have to bear the cost?

I deeply regret using cleartrip for making this reservation - first and last time.

Thank you.

Veishal singhal
M.: [protected]