Cleartrip — Hotel booking refund not processed

Address:

New Delhi, Delhi

1.Cancelled hotel booking according to cancellation policy on cleartrip site: http://www.cleartrip.com/offers/india/free-cancellation where they advertise zero cancellation charge if cancelled 24 hrs before check in date and time. We have processed a refund of Rs. 0 for your Whistling Pines Resort, Shimla, Himachal Pradesh, India booking (trip ID [protected]). The refund should appear in your account in 5 to 14 working days depending upon your bank. COMPUTED REFUND DETAILS Description Amount Gross Amount (+) Rs. 3, 764.71 Cashback (–) Rs. 0.75 Discount (–) Rs. 0.0 Net Amount Rs. 3, 763.96 Supplier charges (–) Rs. 3, 200.0 Cleartrip charges (–) Rs. 300.0 Service tax (–) Rs. 0.0 Cleartrip Service tax (–) Rs. 0.0 Convenience fee (–) Rs. 0.0 Amendment charges (–) Rs. 0.0 Other charges (–) Rs. 263.95 Total refund amount Rs. 0 Hi sitanshu, We have processed a refund of Rs. 0 for your Toshali Royal View Resort, Shimla, Himachal Pradesh, India booking (trip ID [protected]). The refund should appear in your account in 5 to 14 working days depending upon your bank. COMPUTED REFUND DETAILS Description Amount Gross Amount (+) Rs. 4, 600.0 Cashback (–) Rs. 0.0 Discount (–) Rs. 0.0 Net Amount Rs. 4, 600.0 Supplier charges (–) Rs. 3, 450.0 Cleartrip charges (–) Rs. 300.0 Service tax (–) Rs. 0.0 Cleartrip Service tax (–) Rs. 0.0 Convenience fee (–) Rs. 0.0 Amendment charges (–) Rs. 0.0 Other charges (–) Rs. 849.98 Total refund amount Rs. 0 Both hotels were cancelled 30-48 hrs before check in date and time, still refund rs Zero for both hotels. What credibility cleartrip has in front of other Hotel booking sites if they behave with customers like this and give false advertisements on public domain?