Cleartrip — hotel canceled but money not refunded

Address:Mumbai City, Maharashtra
Website:www.cleartrip.com

I had a booking which i made under their rewards program, so under their rewards program on their rewards program on third booking they give activity code of 1500, on sixth booking they give hotel voucher for 3500 and on 12th booking they give you flight voucher of 5000. I made my 12th booking for a hotel in lucknow and they gave me the voucher of 5000 for flight booking, but within 24 hours of making the booking the plan got changed and i tried to book another hotel so i canceled the hotel i booked earlier, so cleartrip canceled the hotel, canceled the voucher of 5000 and kept the money for the hotel as well, i called them and they said now rewards program has been canceled for you and now the money will be deducted for hotel voucher for 3500 and activity voucher code of 1500 and they will only credit the remainder of 1600 after lot of argument they agreed that i have not used the activity code of 1500 so they will refund me 3100 instead of my original payment of 6600
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