[Resolved]  Cleartrip — How Clear Trip Plans to Make a Refundable ticket into Non Refundable Ticket at the customers expense

TRIP ID : [protected][B]1st Email from clear trip[/B] This is to inform that there have been some changes in your trip ID [protected] for DEL-IXB segment. PNR 2RHMRA | Air India AI-879 | DEL-IXB | Departure time: 1100 on 15SEP The flight has been cancelled by the airline. Note: In case if you are not comfortable with the above option, we would request you to please call the Airline or Cleartrip call center within 48 hrs from this mail being received. If we/Airline don’t receive any confirmation from your end within the stipulated time, the airline will consider the changes as confirmed and accepted by you. In case of any changes after that, relevant charges will be applicable as per airline rules. For more information, you can write to us at [protected]@cleartrip.com or call.[B]My Reply[/B]I WANT A FULL REFUND IF THERE ARE NO OPTIONS AVAILABLE FROM AIRLINE/ OR A FULL REFUND IF THERE IS A CHANGE IN ITINERARY [B]Solution from Cleartrip " Will check with airline and get back-- will call back" NEVER DID[/B][B]I WROTE TO THEM AGAIN[/B]Hi, I am not getting a favourable response in this regard. I contacted your Dubai office immediately after I received this notification and advised for a full refund as no option was provided by the airline AI. I was advised to wait for 24-48 hrs for a response from AI and cleartrip said they would contact me. Now I am starting to get responses from your representatives like "if the airline agrees" meaning cleartrip is still clueless up until now. Regards=========================================================================...⇄ am not getting a favourable response in this regard. I contacted your Dubai office immediately after I received this notification and advised for a full refund as no option was provided by the airline AI. I was advised to wait for 24-48 hrs for a response from AI and cleartrip said they would contact me. Now I am starting to get responses from your representatives like "if the airline agrees" meaning cleartrip is still clueless up until now. [B]Clear trip meanwhile send another email[/B]This is to inform that there have been some changes in your trip ID [protected] for DXB-DEL segment.PNR 2RHMRA | Air India-996 | DXB-DEL | Departure time: 0005 on 16SEPIt seems you have amended the booking or cancelled your booking directly with airline.Please note that alternate flight option will only be available if provided by the airline.[B] I immediately called their dubai office and they said they are waiting for a full refund option from AI[/B][B]Thank you for writing to us regarding your flight reservation under Trip Id: [protected].We apologize for the delay in our reply and the inconvenience that may have caused to you.We regret to inform you that, as your flight has been rescheduled by airline please find revised timings.Flight Date Sector Timings AI 996 15SEP DXB-DEL 0005 0455 AI 879 16SEP DEL-IXB 1100 1300 As checked with airline there is no flight available on 15th September 2014 for New Delhi - Bagdogra sector. If the above alternate option is convenient for you we request you to revert with your acceptance to re-issue the ticket. [B]However, in case if you wish to cancel your reservation as per airline you shall be eligible for refund for only New Delhi - Bagdogra sector.[/B]In order to claim full refund from the airline we request you to cancel your reservation with airline directly . You can contact Air India on[protected].We would require the endorsement copy stamped by the airline with the refund amount.Reservations can be cancelled upto 48 hours prior to departure.As this is a one way booking an your New Delhi - Bagdogra sector has been rescheduled by airline we regret to inform you that, we shall not be able to commit on refund amount.You will need to go to the airport counter along with a copy of your E-ticket and request them to get it endorsed along with their airline stamp mentioning the refund amount.You may courier the endorsed ticket and send it to us on below address:CleartripUnit No 001, Ground Floor, DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)Mumbai - 400011Once we receive the same from your end, the refund would be processed within 5 - 7 working days, to the same card used at the time of transaction, depending on your issuing bank.However, if you are unable to get it from your end, one of our executives shall get the ticket endorsed on your behalf. In such case refund will take 20 - 25 working days.[/B][B]NOW FROM BEING A FULLY REFUNDABLE TICKET THE INTERNATIONAL SECTOR BECAME NON REFUNDABLE OR I AM "MISUNDERSTANDING" MY ENGLISH MIGHT BE BAD[/B]I called cleartrip DXB office immediately and they still need time. Now I am kicking myself that I should have let go of the cancellation charges and have the ticket be cancelled earlier