Cleartrip — i am claiming a refund for the failed booking.. but i mean not getting a proper response..

Hi.. I tried to book a hotel in cleartrip app in the name of depek.. My trip i'd is[protected]... Booking was failed from their end.. I m daily contacting the customer care for refund.. They are not processing my request... It's been 14 days... Daily one customer care executive attends the call and asking 24 hrs for solving, for 14 days... Pls help me..
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