Cleartrip — I am complaining regarding the technical issue happened on my booking

Website:

www.cleartrip.com

Trip ID : [protected]

On 9th Nov, 2016 I purchased tickets from Dubai to Kozhikode through ClearTrip. At the time of purchase it clearly stated that the trip was from dubai to kozhikode and after booking ticket as message stating "Your trip to kozhikode has been done" (Find attached screenshot of the message). Once the payment is done I am shocked to see the ticked is booked from Dubai to Kochi.

I always used to book flight ticket on ClearTrip website and am very much disappointed regarding the above mentioned technical error.

I only agreed to pay for the ticket based on your description and you must provide the ticket based on the description provided on the time of purchase.

Following the failure to provide replacement of ticket in-spite of complaint made though phone after booking done on 9th Nov, 2016 12:19 p.m. i am claiming a full refund.

Also I complained about this issue more then 30 times through mail and phone but no response from ClearTrip till date