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Cleartrip — I m complaining about the refund not yet received

I made a hotel booking by clear trip on 22 January for dolpin resort. due to some connectivity error the booking was not done but the payment was done from SBI debit card.
more so ever no trip id was given. i contacted the throught help line they said my payment will be receibved ib 3 working days.still no refund has been recieved.

i have send may mails havent recieved any reply. when i call help line they ask for trip ID which i dont have
i have transaction no[protected]
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Complaint Status


[Jan 29, 2019] ClearTrip customer support has been notified about the posted complaint.
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    ClearTrip
    Customer Care Service
    Customer satisfaction rating
    10%
    Complaints
    2553
    Pending
    0
    Resolved
    249
    ClearTrip Phone
    +91 22 4130 0300
    +91 95 9533 3333 (Support)
    ClearTrip Address
    DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
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