Cleartrip — I m complaining about the refund not yet received

I made a hotel booking by clear trip on 22 January for dolpin resort. due to some connectivity error the booking was not done but the payment was done from SBI debit card.
more so ever no trip id was given. i contacted the throught help line they said my payment will be receibved ib 3 working days.still no refund has been recieved.

i have send may mails havent recieved any reply. when i call help line they ask for trip ID which i dont have
i have transaction no[protected]