Cleartrip — I'm complaining about the refund process for my mumbai to kochi one way airticket.

I had booked one air ticket for my Mumbai to Kochi trip on 19/06/2019(trip id:[protected]. First i attempted to make transaction through my UPI. Money debited from my account but the ticket was not booked. So i used my debit card and i got the ticket. And i got a mail from clear-trip that says refund process would be done within 5-7 days. but now it is already 10 days passed. I did not get any money.
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