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Cleartrip — incomplete booking, not possible to contact

I was unlucky to book a train ticket on cleartrip website while irctc website was offline. Cleartrip website did not receive a callback from irctc website and my booking is stuck.

Cleartip trip id :[protected]
Transaction id a2f62f3081db[protected]a163e676d11

I cannot reach cleartip support neither by phone nor by email.
No confirmation email or refund have been issued.
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    ClearTrip Phone
    +91 22 4130 0300
    +91 95 9533 3333 (Support)
    ClearTrip Address
    DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
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