Cleartrip — Incorrect Refund

Dear Cleartrippers,
It is highly frustrating to deal with your team as it is extremely difficult to get any relevant response from them. I kept on requesting for assistance, and in three days I got a response from your executive who asked me to wait for 3 more hours for a call back from the concerned team, and if they don't call, you can cancel the ticket directly with the Airline and send the info to the team. I sent the info, but it was not taken into account instead booking amount of my previous ticket is refunded while on August 16th itself my itinerary was rescheduled by your team and paid an extra amount of Rs. 2740/- (Credit card statement attached) for the amended ticket to travel on 6th September. The 6th September ticket was partially cancelled by the airline and the airline was continuously asking to claim the full refund or reschedule. I tried to contact your team which responded three days suggested me cancel the ticket with the airline and send the info to CSFF, I did that. But, the refund processed is incorrect. The refund amount that CSFF team is mentioning (Rs. 5167) was the amount of my previous ticket (August 16, 2020) which was amended and the new ticket was booked for September 6, 2020, adding an extra amount to it (which is not being shown in my Cleartrip account). The amount of refund processed by the airline is Rs. 7217/- (proof attached), not Rs. 5167/-
I, therefore, request you to process the refund of the actual amount i.e. Rs. 7217/- which I spent on buying the tickets.
Please process the refund of the rest of the amount. I request a call back from your team for any further query.

Best,
Dr. P. S. Dwivedi