Cleartrip — Late refund

Address:

00971

Hi this is suman Shahi from Dubai I had booking for 5 tickets (2 adult 3 kids)for Dubai to Beirut returns from gulf air on 20 December. Booking number [protected]. Unfortunately I couldn't catch the plane due to some reason and I had cancelled my booking and place new flight for next day.
As per clear trip customer service agent refund will be done within 45 days from the date of cancellation. Sofar till today I haven't received my refund back or no follow up calls from clear trip. Although I called many times to customer service and talked with many people regarding the issues but no one helped me out. (Ms. Juji and Mr. Bivek) customer service agent promised that they will be doing follow up but no news at all. Kindly check what is going on, why you guys are not refunding my money back which is 6654dhs. If I didn't get back my money within this week I will go through legal process from here against clear trip agent which is not my aim.