Cleartrip — money debited twice but tickets not issued

I was trying to book 3 air tickets from dharamshala to delhi, i tried twice and both the times my money was debited from the account but tickets were not issued. I contacted customer care and they said that they have not received the money and you have to wait for 3 to 4 hours.
Finally, i booked my tickets through other portal as i need to travel urgently tomorrow to delhi and cannot wait for your processes to break done.
This is a mere harassment for a customer that even after paying rs. 41439/- i got no tickets. You should make some improvements on your payment portal.
Please arrange to refund my money for the two transactions made rs.18348/- at 21:14hr on 10th jul and rs.23091/- at 11:32hrs on 11th jul.