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Cleartrip — money deducted but no confirmation on booking

It was quite unsatisfying experience for me when i tried booking a ticket through cleartrip today. I was trying to book a flight 1st nov'18 and everything went fine until the payment was made.

However once the payment was done (Via hdfc netbanking), i did not get any confirmation on screen or to my email, but it deducted the whole ticket fare from my bank account towards cleartrip.

Now i have no idea whether the ticket is booked or not nor do i have any confirmation of success or failure transaction from cleartrip.

All i have is the bank transaction reference paid out towards cleartrip while trying to book my ticket. Attached is the reference for the same.

No refund, no status update, no confirmation id..
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ClearTrip customer support has been notified about the posted complaint.
Oct 11, 2018
Updated by Iftequar M This transaction was done on 09th Oct 2018 around 11:17AM. And the HDFC Bank message reads as " Thanks for paying Rs 12, 784.00 from A/c XXXX5395 to CCACleartripPrivateL via Netbanking. Have attached the bank transaction ID for reference

The flight i was trying to book was from Riyadh, Saudi Arabia to Hyderbad, India for the date 1st Nov 2018, AirArabia(G9-155) scheduled for 16:40

Please look into this matter asap.

Oct 11, 2018
Updated by Iftequar M I am unable to contact ClearTrip as there was no Trip ID generated for this transaction. Kind look into this matter.
Thanks.

Note: The time mentioned in above comment refers to Saudi Arabia (GMT/UTC + 3h during Standard Time) time zone.
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[protected] this is my Cleartrip id i have got the failed booking but the amount has deducted it's being more than 2 days no response no refund what should i do now there is no response from Cleartrip
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