[Resolved] Cleartrip — money deducted. payment failed. no air tickets

Sanjbs

Address:	560050
Website:	clearTrip

On 20-dec-2018 i tried to book round trip from dammam (Ksa) - bangalore - dammam using cleartrip. They have deducted the money 39, 529 inr. And after a while i got a message in the cleartrip app saying my payment failed.
I connected to customer care and informed in detail, they apologized for the issue and assured money will be refunded in 5-7 days, meany while requested me to book another ticket.
However, i was badly in need to go, so i tried booking it again on 21-dec-2018. 41, 092 inr deducted and i got invalid payment, the same issue repeated.

I have all the details, trip id, ref no. For my online payment for both the transactions. Now i request to get my money back in time and no more of harassment. Its my hard earned money. Please stop harassing people like this.

+3 photos

Was this information helpful?

No (0)

Yes (0)

Dec 30, 2018

Complaint marked as Resolved

Followed up with helpline no. They sent me a mail confirmation of failed transactions and mentioned they will refund to bank account in 4 working days. After couple of days they deposited the exact amount deducted from me for tickets. I'm revealed from the stress of loosing 80000 INR. I DO NOT RECOMMEND CLEAR TRIP.

ClearTrip customer support has been notified about the posted complaint.