Cleartrip — money got deducted from account but haven't received confirmation ticket

Address:https://www.google.com/search?rlz=1CDGOYI_enIN800IN800&hl=en-US&sxsrf=ACYBGNR6EhKvhKzzMFeMusxwU38I2_jsrw%3A1568798611177&ei=k_eBXdC2CsrB3LUPtYe3oAQ&q=cleartrip+address+in+mumbai&oq=cleartrip+address+in+&gs_l=mobile-gws-wiz-serp.1.1, Mumbai City, Maharashtra

On 2 September 2019 around 9 pm while trying online ticket my money 4184 got deducted twice from my account and haven't receive confirmation ticket also, because of not havin trip ID can't reached their customer care also, but somehow complained in their company tweeter ..they said will get the refund (8368)but now its more than 15 days already and no news of refund .
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