Cleartrip — money not refund even ticket not booked

I have booked ticket from indore to ahmedabad on 29th january 2019 for 30th january 2019 morning 8:05 am. They deducted money from my account but ticket not emailed to me. I received a call from +[protected]-2019 7:01 pm, 7:10 pm, 7:17 pm) saying, that gateway process did not occur at our side and your money will be refunded in 2-3 days. But till now nothing happened.

I tried to reach customer care but they are not supporting or able to see anything on their system for this issue.

Help needed!!!