Cleartrip — Money not refunded completely

I made a flight booking through cleartrip.com for hyderabad to bagdogra; trip id trip id : [protected]. And the flight was cancelled by the goair airlines but i have only received the refund amount or rs.7, 487 where i have to recieve the complete amount (13089) as i have not cancelled the ticket. I called customer support several times but there is no satisfactory response but keep on giving me further time-line. I also contacted the floor supervisor but was of no help. Customer support executives even disconnected my call more than 10 times after asking me to hang up.
My friends have booked the same in other website makemytrip for the same airlines and they were given complete refund (100% refund).
In regard to my case, i have the following demands:
(I) refund me the complete amount with interest.
(Ii) compensation of rs 50, 000/- for the mental harassment and agony that i have gone through and call charges accrued

This is for your information and necessary action.