Cleartrip — money refund not done

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

Sir i had booked ticket for shalimar express on 25 dec from delhi to jammu tavi train no. 14645. The balance has been deducted from my account of rs 2787 but there was a error message from cleartrip that we are unable to process the ticket and hence ticket is not booked.
Please return the money to my account.
I have attached photo screenshot of bank receipt
+1 photos
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thanks
looking forward to be contacted soon from cleartrip as without ticket ID, Cleartrip is not giving me a chance to contact to their representative

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