Cleartrip — mumbai filmcity tour

I booked a mumbai filmcity tour today at 12:30 pm. However due to sunday megablock, i couldn't reach there at the time. However i contacted the cleartrip team before this, but they failed to provide me with a slot later, although there were many. My ₹585 is wasted. Even they had said they will call to verify my trip but they never did so.
My trip id[protected].
Please refund my money as soon as possible.
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