Cleartrip — no refund for my cancellation booking

Address:	00000
Website:	Cleartrip.ae

Hi i booked a flight online at cleartrip. Ae last april 17 2018 with the trip id [protected] going to philippines and i was cancelled my booking having the confirmation for cancelling saying that i will get my refund at 5-7 working days but until now i didn’t get any respond i called cleartrip saying they will send me a mail with the higher proirity but still theres no feedback from them i am highly needing to get back my refund so please help me to get through it.