[Resolved]  Cleartrip — No Refund given for date change

Address:

Kolkata, West Bengal

Hi, I am a frequent clear trip user for my flight booking. I have an account also. This time I booked two ticket from Kolkata to Jorhat on 13th Jan 2014 (Trip Id [protected]).Due to some reason i had to change one persons ticket from 13th January to 11 th january 2014. I called clear trip customer care and by the help of their guidance i changed the date from 13th january to 11th january for one person through 'Change flights' option. My requirement was on 13th January only one person will travel and the other person will travel on 11th Jan. As the guidance from the customer care I followed the steps and booked the ticket. They informed me that only cancellation charge of 1500 will deduct and rest of the ticket fare will adjust with the new ticket. But after following the steps i could see that i have two different tickets --1.the original ticket with the trip id [protected] and showing both the persons name( Palash baruah and Surabhi Bhuyan) ---2. A new ticket with trip id [protected] (Surabhi Bhuyan) For both the tickets i was charged full. There was not any adjustment. As i did change flight so i should get back money for Surabhi Bhuyans ticket from 13th Jan after deducting cancellation charge. i immediately called customer care but they are reluctant to help. Again I called then they informed me that they had registered a complaint and told me that they will call me within 24 hr. But there was no call. Could you please look into this and return back my refund. This type of inconvenience is not acceptable. Regards, Surabhi