[Resolved]  Cleartrip — NO REFUND GIVEN FOR HOTEL SILVER SANDS DAMAN.

Address:

Mumbai City, Maharashtra

I had done the following booking on 6th December 2013. Silver Sand Beach Resort, Daman, Daman And Diu, India Trip ID : [protected] Date of check in 28th Jan 2013. Dt of check out 29th Jan 2013. While punching in the dates I had by error punched Jan instead of Dec. Then I called CLEAR TRIP. They very casually informed that it is not refundable. I pleaded to check with the hotel and change the dates. They said someone will call me in 4 hours time. I waited and waited - no one called. In desperation I called up their help desk. Someone picked up the phone after lot of waiting and said the following -"Since there is no response we are disconnecting the line"- very fast thrice without giving me a chance to talk. This was done immediately after they picked up. Then I had no option but to cancell the booking. I got a email message from Clear trip that my booking was cancelled and they would shortly inform me of the amount of refund. I waited. Today, I again called them up at 1.10 pm. One Rohit said that I will not get any refund. Is this the way customers are cheated? Action should be taken. The plea given is that while booking there is a link appearing titled - rate rules - if you click on that the terms and conditions of booking are mentioned - shows non refundable. Is this how customers are cheated? Then who will have faith in online booking? PLEASE TAKE UP THIS MATTER WITH THE COMPANY AND HOTEL.