Cleartrip — no refund on trip id[protected]

Am chandra shekhar tried to book a flight ticket on 22/12/19 My trip ID:[protected].
After doing successful payment it got failed amount of 2400/- rupees got deducted from my account and no flight is booked. Which is need to be refunded back within seven working days and its more than 11 days i don't get refund from cleartrip yet. I wrote mail 2 times and they didnt even replied it tell yet. No proper way to communicate with them.

Kindly do the needful for me by looking int o matter

Thank you!!