Cleartrip — non-compliance with civil aviation rules

Kushbu Vijayvargi

from Hyderabad, Telangana

Website:

www.cleartrip.com

I have booked a roundtrip for 4 members from hyderabad to kathmandu. Due to unforeseen circumstances i had to look out for cancellation of the tickets. Firstly, the cancellation policy was not clearly displayed on cleartrip as it was depicted that from hyderabad to and fro to kathmandu the cancellation charges will be rs.4700/- per head but in reality the charge was levied on each flight (Hyd to delhi and then delhi to kathmandu, kathmandu to delhi and then delhi to hyderabad) i. E. I had to shell out cancellation charges four times which is just not what was shown.

Secondly, car, section 3, series m, part ii clause 3 (F) clearly states that "the airlines should indicate in an unambiguous manner the amount of refund of money admissible on cancellation of a ticket." here cleartrip is the authorised representative of the airline and it must also abide by the same rules as per the indian contract act, 1872.

I feel duped by this practice and want cleartrip to process my entire amount as refund.

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ClearTrip customer support has been notified about the posted complaint.

Feb 20, 2018

Updated by Kushbu Vijayvargi This is how the cancellation charges are appearing on the Cleartrip website. Now this clearly depicts that the cancellation will charges per head will be Rs. 4700 plus some change but it does not state that the amount will be levied 4 times which is ridiculous. when I spoke to Cleartrip executive regarding cancellation he informed that I will have to pay 93, 000 plus for cancellation which is more than the amount which I shelled out for my booking.