Cleartrip — not getting refund from cleartrip for the flight that was cancelled by airlines

Address:

Mumbai City, Maharashtra, 400011

I booked the airitaly flight with cleartrip with below details

Trip id:[protected]
Booked on: 17th dec 2018
Departing on: 07th apr 2019
Returning on: 04th june 2019.

My tickets were cancelled on 8th feb 2019 because the airlines cancelled the flights. I have been keep calling the clear trip customer care to get my refund so that i could book another flight for the same dates.

Earlier they said that airline has confirmed that the flight has been cancelled so the refund will be provided within 5-6 working days but now they are saying that refund will be provided after 40-45 working days that too once ra is approved.

Being as customer how would i know what is ra (Return authorization) i am not able to book another flight since they are not refunding the money for the cancelled flights.

Please help!!