Cleartrip — not refunding money

Address:

Gurgaon, Haryana, 122002

Hi I had booked 2 tickets from Delhi to Hyderabad on 24th June, 2019. However while booking the payment site got stuck. My money was deducted from my account but the ticket was not booked. I got a call from their end who expressed the incident happened and said my money would be refunded in 2-3 business days. After repeated calling and mails and even after submitting the bank statement as a proof they say that it is not their issue and they are not refunding my money back. This is sickening. They had claimed earlier of the money deducted (the exact amount) and later denied. Such a pathetic service. I am tired calling everyday but they just keep stalling the matter. I am clearly suggesting every one never to book any tickets from this website. Very poor customer service.