Cleartrip — online flight booking

Using credit card, jet airways flight booking done on 8/7/2017 showed refundable fare. On 13/7/2017 cancellation clear trip indicated refund fare is held back by jet airways therefore no refund due.

If clear trip is in dispute with jet airways matter should have been voiced directly to jet airways. Instead they send statement indicating airline withhold charges.

At booking fare collection is with clear trip. Strangely refund settlement by customer has to be with airlines.

What sort of online booking agency is clear trip?