Cleartrip — payment charged on my credit card but ticket not booked

I had booked one ticket for jaipur-surat on 8th morning at 06.23 am for travel on 11/11/2017 and payment of rs.4016 was charged on my credit card but ticket was not booked.
I made another booking at 10.49 am and paid rs.3702. I lodged a comppaint on 8th itself and got the message as under.
"thank you for contacting cleartrip. We, at cleartrip, are committed to making travel simple. Case id 04088000has been created for your query.

No one has contacted so far and i am not able to reach them either on phone or any other way as they ask fro trip id.

Please arrange to refund my amount.