Cleartrip — deducted the booked amount without confirming with the goair airline

naveenreeti

from Jamshedpur, Jharkhand

Address:

Ranchi, Jharkhand, 834001

I have booked a ticket through cleartrip for 10aug17 from patna to delhi in goair airlines.
On 21 july 2017 i got an email through goair airlines that they have cancelled my ticket due to delay of engine.
They committed that they will definitely arrange the tickets or refund the amount.

But after that i don't got any information from there side too.

So i inform cleartrip about this also through mail.
But didn't get any response.
After facing inconvenience from both.

I finally selected the option of refund on clear trip in which there is option of cancellation of tickets due to
Cancellation of tickets by the airlines.
I choosen that option and then there was a message come we confirmed that information through the airlines.

But they didn't do that, instead of getting a confirmation through the airlines they deducted the full amount.

Why should i suffer when there is no mistake from my side.

This is the way of working of cleartrip and in this manner they deal with the problems of their customer.

Really disappointed

Please solve this issue and after confirmation return the real amount.

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ClearTrip customer support has been notified about the posted complaint.

Jul 25, 2017

Updated by naveenreeti Sir,

Received a mail from your side today,

Hi,

Thank you for writing to us regarding your flight reservation under trip id:[protected].

We apologize for the delay in replying to your e-mail and also for the inconvenience caused to you.

While replying to your e-mail it has been observed that you have already cancelled your reservation online.

Further, we have forwarded your mail to the refunds department for investigation and further action. We will update you at the earliest.

We appreciate your patience and co-operation.

If you require further assistance, please write to us at [protected]@cleartrip.com or give us a call on (+91) [protected] (Standard std / local charges apply)

Thank you for choosing cleartrip.

Regards,
Faisal hussaini
Customer service executive
Cleartrip customer care
www.cleartrip.com

Sir first of all there is an option present in flight cancellation that if i want my refund back as the flight is cancelled by airlines itself.
So it's not from customer side it's clearly means it's from airline side due to which i choose that option as no action was taken by airlines side and as i booked through your side so it's your responsibility to check the matter,
But without confirming from airlines you deducted all the money.

It's shows you are not helping any of your customer whenever these kinds of naunces issues happens or created by airlines.

Why one should suffer.

Solve it as soon as possible.

Regards

Preeti sharma

Associate professor

Mathematics department

Jul 25, 2017

Updated by naveenreeti It's better to do confirmation about the cancellation information conveyed by airlines, instead of sending me mail without the solutions.

Jul 28, 2017

Updated by naveenreeti Sir/maam

I am sending the mail that i have received today from goair airlines..

Dear preeti,

Thank you for writing to us.

With reference to your below request for pnr # 3jdaz6, we understand that you have contacted our reservations team and the matter has been addressed. Further, we would like to inform you that full refund has been processed on 28 july, 2017 to your travel agents invoice. We would request you to contact your travel agent for the same.

We look forward to welcoming you on board our flights soon.

Regards,

Donna george
Sr. Executive– customer care
Goair

So now it's complete responsiblity of cleartrip to refund full amount as goair have confirmed from their side.

I hope cleartrip will do this process as soon according to the mention date.

Regards

Preeti sharma

Aug 03, 2017

Updated by naveenreeti No response from cleartrip side.
I informed and called too.
They said in two days we will definitely send the amount. But still no response from their side.

Now everything had been cleared still why there is a delay from your side.

Aug 14, 2017

Updated by naveenreeti No response from cleartrip side.