Cleartrip — Process of money refund in case of Technical faults

Address:

Mumbai City, Maharashtra

Here is my experience about www.cleartrip.com. The Travel site. I tried to book Kolkata-Dhaka for 27Jan2014. The Transaction was failed. I re-tried to book. Again failed. This time blank page appeared. Before I try for the third time, I wanted to check, if money was deducted from my account. Yes. It deducted twice. For both the failed transactions. I was under Impression that, as these ware failed transactions, it will be refunded. Next I went for booking again. The welcome page (dashboard) opened and it was showing two bookings ! (Trip ID [protected] and Trip ID [protected]) I tried to cancel one. It said “Sorry, unable to get your details right now. Seems there's a temporary issue with our system.” Again tried to cancel. Same message appeared. I decided to call. Surprisingly there is no helpline number or email id in the main website. Someone really have to work hard to find the contact numbers. No email id visible. And you cannot email them. You can only leave your message there, resulting no proof in your hand. Anyway I could contact them over phone. The guy was repeating what I said. He said, he could not help me in cancellation as it was within 48 hours. Although practically it as more than 48 hours. Finally he told me only Rs. 950 will be refunded. Finally I could cancel one of the tickets. Don’t know when they are going to refund. Tell me why should I be penalized for your own technical fault. They have to absorb the loss for faults due to any technical mishaps, Not me.