[Resolved] Cleartrip — Promised free Check In Baggage while booking the ticket and later charging extra for baggage once the ticket is booked | |
This is regarding Online fight booking i have done in Cleartrip.com.
Trip ID: [protected] Airline PNR: 32728560
I booked my roundway tickets from Dubai to Kochi through Cleartrip.com on 29th Oct 2013. Since i have to carry check-in baggage of 20kg, i looked for a flight with this option in addition to the hand baggage normally a passenger can carry. I confirmed it in the Section 1: 'Itinerary' of the trip details where it clearly mentioned as follows:
"Note: Handbaggage - 7kgs/passenger free (smaller than 56cm*45cm*25cm); Check-in baggage/20 kgs/passenger INCLUDED"
Based on this i bought my tickets and i received the ticket in my inbox a minute later. Since the ticket didn't say anything on the Check-in baggage i can carry, i called the customer service of Cleartrip.com to enquire about this. After a couple of calls (earlier calls were been disconnected by the executives there) i spoke to Pragnesha and she confirmed i can carry 20kg Check-in luggage as per the new Baggage rules of the airlines.
Since i had a bad experience earlier of booking ticket via Cleartrip.com, that bought me mental trauma and financial loss by paying extra money at the checkin point on the travel date, i want this to be confirmed with an email. I wrote a mail to the customer service of Cleartrip asking them to confirm my baggage allowance which i got a reply on October 30th. It states that i can carry only my hand-baggage and for including the Check-in luggage i have to contact the Airline to amend the trip. I was really frustrated the way this booking portal acts, by promising a service and denying the offered service after the payment is made and giving the blame to the Airlines.
I wrote to them explaining the things happened and till now i didn't get a reply from them. Since every delay from Cleartrip cost me more if i go for another booking, I'm chasing them for a revert.
Since i have couple of experience like this, I don't want the same to be repeated to other customers. I want to go ahead with a legal complaint (though it cost extra peny)against Cleartrip management for violating the contract and make others aware of this kind of cheating.
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Complaint marked as Resolved
Cleartrip agreed to include Check in Baggage free of cost. | |
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