Cleartrip — refund amount is not credited even after transaction failed while booking water kingdom tickets

Address:	Mumbai City, Maharashtra
Website:	www.cleartrip.com

I had booked water kingdom tickets on 23/06/18 for the date of 24/06/18.but while booking tickets the amount is debited from my account Rs-3562 from clear trip.(photo of the same is attached) and it shows the message of error in payment.(photo of the same is also attached). after this message we called customer care of clear trip, they assured us that debited amount will be credited within 2--3 days. but till today the amount is not credited in my account. kindly resolve this issue as there is no trip id is provided by clear trip.

Regards
Vinod Chavan