Cleartrip — Refund amount not yet credited

Address:	700156
Website:	www.cleartrip.com

My spicejet flight for gorakhpur-kolkata was cancelled by spicejet airlines and full refund was initiated on 1st dec, 16 itself due to bad weather.
Screenshot atttached.
Since i have booked through cleartrip, i was supposed to get the amount from them. Inspite of endless calls i haven't recieved my amount yet. They just say me that it's in progress. But have not received any mail or message.
Kindly look into it with priority.