Cleartrip — refund amount of cancelled ticket

Address:

Czech Colony, E-311,Vasavi Dreams Apt, Sanathnagar, Hyderabad, Andhra Pradesh, 500018

Trip Id:[protected], I have booked 2 tickets in Air India Airlines from Hyderabad to Tirupathi in the month of July 2018 to travel on 1st November 2018.After a few days I cancelled my husband's ticket in the month of August.For that I received rs.424 towards cancellation.
When I went to Hyderabad Airport to travel Tirupathi on 1st november, I came to know that the flight was ancelled, which I was not intimated by any message or mail.I had a concert there to perform, it created problem to me.
When I asked about this, Air India People told that they will refund full amountof the ticket of mine and given an endorsement of rs2424. the same copy is attached in the customersupport.
On repeated mails & talks, no responce from clear Trip.