Cleartrip — refund complaint reg

Address:	638052
Website:	CLEARTRIP.COM

I booked flight ticket from johannesburg → victoria falls travel date 2aug 1.30pm and return 4aug 11am in cleartrip website on 8th june and i got mail from cleartrip on 14jul flight was rescheduled to jnb to vfa at 12noon return changed to 12.15pm, i called cleartrip to ask about, my flight to johannesburg will reach 11 am and my return flight should be 3pm, how will i get the flight, they said full refund is eligible and refund will be credited 3 to 4 working days, and asked me shall i go head for cancellation. I said ok.

I waited till 21jul no refund was received then i called cleartrip they said airline not yet refunded it will take 45 working days to refund, i asked them u said 3 to 4 working days then only i said to cancel.

Now you are saying 45days, why u said like this, i argue with them, then thay said wait till 24jul, i called 24 jul they said within 24 hrs refund will be proceesed,

Again i called today 26jul they said wait 15working days, once refund received from airline and we will give you.

I asked them i dnt know the airline i paid total amount to you and your person assured me for full refund, then only i cancelled the ticket. I need my money, they said we are not able to refund the money, once received from the airline then only refund your money.

Trip id : [protected]
21jul speak with: joije
24jul speak with: shobana
26jul speak with: alex air department.