Cleartrip — refund for a flight which was cancelled by cleartrip / air france

My refund for trip id[protected] has not been processed for last 1.5 months by Cleartrip. It was an overseas flight from Bangalore to Pittsburgh. I received mail from Cleartrip that one of the connecting flight has been cancelled by Air France and they have not provided any alternative. So I can go ahead and cancel the flight and look for other options.

Now they are claiming that they will deduct cancellation charges which can amount to anywhere from 20K to 24K because there were 3 connecting flights. First they cancel the flight and do not even bother to call you to tell about the same and on top of that applying cancellation charges on a flight which has been cancelled by Airline - this is tantamount to fraud.

Please can you help me settle this issue with Cleartrip / Air France.