Cleartrip — refund for air ticket was delayed and very disappointing

Address:

New Delhi, Delhi, 110065

Hi,
I made a booking for two flight tickets for rome and return trip i'd ([protected]) and later had to cancel these as the flight was rescheduled by an hour and i was promised a full refund minus the convenience fee as per the airline rules.
Now i have received a refund after two months of cancellation that two after the deduction of rs.11000.

I also had made a direct booking from kuwait airways in the same flight for one ticket which i cancelled for the same reason, they refunded my money within three days without even deducting a rupee.

I don't approve of these cancellation charges and want my full money to be refunded as airlines has made a complete refund to you, which i got to know on enquiring with kuwait airways.

With this kind of an experience do you think that i would or any customer would like to book tickets from cleartrip.

Please refund the rest of my money and resolve this issue.

Regards,
Archna madaan