Cleartrip — refund for flight ticket cancellation

Address:

DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E) Mumbai Mumbai City District Maharashtra India - 400011, Mumbai City, Maharashtra

I had cancelled a flight ticket from goa to nagpur (Trip id - [protected]) scheduled on 16th february, 2020. I was supposed to get a refund of rs. 635 but i have not received it yet. I tried to call their customer (Both online and on phone) for the same. While every time i try that online their website says their system is down. And when i call them, i am kept waiting for almost 20 minutes and the call gets disconnected automatically.

It's been more than a month. I have neither received the refund nor i am able to reach out to them either through phone or online.