Cleartrip — refund no-show amount

Address:

New Delhi, Delhi, 110062

I bought a ticket of airasia with pnr — mwc9yg which was missed as road block/jam in kolkata due to some accident and when we were in cab on the way to airport we confirmed that the trip will be missing as we'ld not able to reach in airport in time.

We talked with customer care and inquired if any refund was possible.
We were advised to communicate with airasia directly for no-show and assured whatever refund they will send to cleartrip will be processed.

Now when the airasia refunded the amount 2292/- and i communicated with cleartrip the person said that first i've to cancel it with them and then they calculate how much could be refunded after deducting their cancellation fee.

My point is when i called 3rd february and shared my concern to the customer care why they did not tell us that when we are in jam i have to officially cancel the ticket.
As a layman like me having understanding that when i'm going to miss the plane the trip is obviously be cancelled.

Hence i request to refund the whole amount being refunded by airasia, as cleartrip did not help me even to get the no-show money refund.

As have trust with cleartrip i request the concern not to cheat and due to un-experienced and less sincere customer care people not to buy bad name with customers.

With thanks
Kanu ranjan dhar
[protected]
[protected]@gmail.com