Cleartrip — Refund of cancellation for return journey under trip ID[protected]

Address:	Dakshina Kannada, Karnataka
Website:	www.cleartrip.com

Dear sir,

I have booked a return journey from Mangalore to Varanasi and back under the Trip ID[protected]. The total fare for onward and return Journey paid Rs. 37, 240/-. I availed the onward journey from Mangalore to Varanasi on 29/12/2016. Due to service exigencies I had to extend the stay at Allahabad and I cancelled the return journey from Varanasi to Mangalore (dated 01/01/2017) on 31/12/2016. I received an email from Claertrip that the refund for cancellation of return journey is processed from your end and refund amount is shown as 0 (Zero). On enquiry from the support team ([protected]) I was informed that out of Gross amount of Rs. 37, 240/-, an amount of Rs. 35, 865/- is deducted by Jet airways as Airline charges. I also enquired the same from Jet Airways customer care. According to them only R. 500/- per person per flight is charged as cancellation fee by them. As I have availed the onward journey, the cancellation fee to be charged by Jet Airways should be Rs. 1500/- (500x3) and Cleartrip charges should be Rs. 1000/-.
In view of above, it is understood that there is an evident irregularity in the refund process of my return journey cancellation. Hence, I request your kind office to look into the matter and kindly provide the refund details correctly mentioning amount charged by jet Airways and Cleartrip separately for my return journey. I expect an early redressal of my grievance as it would affect adversely on the reputation of the esteemed customer friendly corporate of CLERTRIP. Please send the clarification to my email ID. [protected]@gmail.com.