Cleartrip — Refund of cancelled domestic flight tickets - Trip ID: Reference:Trip ID: [protected]

Address:560061

Dear Service provider,
Reference:Trip ID: [protected]
I was introduced to Cleartrip services through a colleague 4 days ago who is a premium customer with clear trip. This is my first time with Clear trip. Considering that my 10 yr old son in his summer vacations gets to have some good flight experience with my parents, (both above 60 years of age ) for the first time, I booked a round trip to my parents and son to their native place Rajahmundry, using clear trip app on the 6th April 2017. But since there was no direct flight to Rajmundry, on your flights listed, I was left with no option but to go ahead and book one-stop flights via Hyderabad, to Rajmundry, back and forth, for the three of them . ( Departure 8 May 2017, ; return 15 may 2017, trip ID mentioned above.) While doing so, I checked that the flights I chose_ Jet airways and Spicejet indicated that the tickets were refundable in case of a cancellation.
Due to some unforseen reason, I had to cancel the tickets, the very next day, i.e, on the 7 April 2017. The cancellation was well ahead of the 30 day period.
But I was shocked and shaken to see that the refund amount is a mere 2108 Rs. against the booked amount of Rs. 25155. I mean, seriously, Is this some kind of a joke? How can any one just deduct over Rs. 23000, in the name of ticket cancellation, when no actual service was availed, and for the on line transaction services offered, there is already convenience fee charged. This is atrocious, I see this as a crime. Its about taking away some ones hard earned money, just at the click of a button, for no tangible service offered . It might look simple in the airline business, but it is a shocker for a common man and a first timer like me. This is totally unacceptable. My parents are retired people. This is seriously a lot of money, if you look at it with their eyes, if you can understand what I mean. I am still somewhere hopeful that even in this virtual world, there are real people, real companies like Yours, with good ethics.
It surely looks like there has been a mistake somewhere and clear trip surely would have a grievance redressing mechanism in place to resolve this kind of daylight robbery from the airliner or whosoever . Please do intervene and help me in getting back my lost money. Your much needed intervention will save me from further stress and the need to escalate the matter further. Pl. intervene and do the needful in helping me get back my parent's hard earned money back.
Looking forward in the Hope that you be considerate enough in understanding my justified complaint and in doing the needful.
Regards, Kavitha K
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