Cleartrip — refund of flight ticket delhi to bangalore

Website:

Cleartrip.com

Dear Madam, Dear Sir,

I write you regarding to refund of 2 flight tickets from Delhi to Bagdogra. I definitively don't agree with the last email you have sent me and with the amount (0 Rp.) of refund.

First at all I have bought refundable flight ticket. Second I have paid for an insurance as well. There is clearly written in yours terms and conditions this: IF YOU MISS YOUR FLIGHT, YOU WILL HAVE TO CANCEL WITH CLEARTRIP TO GET YOUR REFUND. Please find the attached copy of this condition in this email. Anyway I followed the steps given by your company, called Cleartrip help line and cancelled my reservation. One of your employee has made the cancellation and he confirmed I will get 11, 386 Rp back to my bank account within 5-7 working days.

Later on I was really shocked after reading your last e-mail saying the refund is 0 Rp instead of promised amount of 11, 386 Rp. Immediately I've called to your help line again and talked to a girl who works for you. She said that the cancellation is in the process of investigation and she promised they will do something about it and Cleartrip will get back to me within 24 hours.

Now it is already more than 24 hours and no-one hasn't contacted me about this issue.

Am very unhappy with the whole situation. This is definitely not professional if every of your employee is saying something else. Also why should I spend more money for a refundable flight ticket and pay extra for an insurance if the refund is zero? It seems to be like a bad joke, dont you think?

As I said am very unhappy with the whole process and (dis)communication. If you dont provide any reasonable solution am gonna complain in consumer court, write to my embassy and also write to the ministry of tourism government of India.

Kind Regards,

Adela F.