Cleartrip — Refund of hotel cancellation charges | |||||
I have booked 2 rooms for 5 adult and 1 child in hotel anola gangtok for 7-10 th may, 2017 at a cost of rs.1 3350 (Room rate)+rs.1140 (Hotel taxes)=rs.14, 490. I gt a discount of rs.1, 800. Finally amount of rs.12, 690 was deducted from my bank account. Few days later i cancelled the booking and while contacting the customer care, i hv been informed that rs.300 will be deducted for cancellation charges. I sighted the example of other booking sites like mmt, yatra etc.. (Where no charges are deducted, if cancelled before a specified date) they agreed to give me a waiver of rs.300. Now while getting refund i got rs. 600 less i. E rs.12, 090 (Which was un noticed by me at that point of time). Again i booked 2 rooms in hotel pineridge, darjeeling for 12-14th may, 2017 at a cost of rs.4, 833 & rs.3, 750. Now due to some unavoidable circumstances i have to cancel the darjeeling booking also and i got the full refund. Now while checking my bank statement i came to know that rs.600 was deducted from my refund. While contacting customer care, my experience was like a hell. They took almost an hour to come to a conclusion that rs. 600 was given to me as cashback and that was adjusted in darjeeling booking. But the fact is i also got rs.600 less while getting the refund of darjeeling cancellation. I tried a lot to make the officer understand, but she stood in the same position of not giving me the residual amount (May be she was acting of not my point as per her seniors advice). So i would request the management to refund back my rs.600 and not let me feel that, i hv been cheated by cleartrip Was this information helpful? | |||||
ClearTrip customer support has been notified about the posted complaint. | |||||
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