Cleartrip — refund of my failed transaction

I was trying to book a indian railway ticket on 21st april 2018, the ticket fare in the amount of rs.709/- got deducted but no confirmation from cleartrip.
The transaction ref no ccafd1axa532igadjkcgo7 is showing in my bank statement but till date there has been no news, msg or email.
I have attached the screenshot of my bank statement for you kind reference.
Please look into the matter and see that the amount is credited back to my account
Please help me sir.
Thank you
Rakesh pr
Email;[protected]@gmail.com
+1 photos
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Dear Cleartrip,
Eight days im always reaching you to solve the issue.You keep promises to call me back in return im not receiving any call. This is really not acceptable, flight date is coming and I need to cancel it 24hrs prior to the flight date unfortunately nobody answering my call. Please check this trip ID [protected] and call me back!

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