Cleartrip — refund on flight cancelled by airlines

Address:	Cleartrip Pvt. Ltd – MUMBAI Unit No. 001, Ground floor, DTC Building, Delisle Road, N.M. Joshi Marg, Lower Parel (E), Maharashtra 400011, India, Mumbai City, Maharashtra, 400011
Website:	www.cleartrip.com

Hi, Jet Airways cancelled the flight and Cleartrip confirmed the full refund to my account.howver even after 10 days I haven't received my money.
Trip is:[protected].
Tried reaching to call centre multiple times however kept on waiting for 20 minutes each time.worst service no customer support..worst site..worst people
I have called the call centre before as well and they said money will refunded to my account fully in 5- 7 working days as the flight is cancelled by the airlines.
Initially as well when flight was cancelled by airlines no notification has been sent and call centre was unaware about the cancellation. For what you are charging convenience fee to give inconvenience customer
You are the fraud company.only creating problems and troubles